Eazipay Case Study - Finance

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Eazipay process BACS transactions electronically & save over £30,000

sbcpromo-PayDirectDebit  
  “ By using infoRouter  
     and Formate, we have
     saved over £30,000
     per annum and 14
     hours a day! ”

         Luisa Grey, Managing Director

Results 

eazipay logo-highres

FINANCE


Click HERE to download the Eazipay Case Study in PDF version

If you would like to see how Formate and infoRouter can save you time and money, please get in touch with us on:

01604 671177
This email address is being protected from spambots. You need JavaScript enabled to view it.

Eazipay's use of Formate and infoRouter has delivered both cost savings and increased efficiency, saving over 30,000 per annum and 14 hours a day!  Opportunities for mistakes are now less and the amount of valuable office space required for storage is dramatically reduced.  Read on to see how we reached these great results.

Background

Eazipay is one of the UK’s leading Direct Debit processing companies. With over 20 years of experience in the Direct Debit collections industry, they help organisations improve their cash flow management processes as well as saving time and money by establishing regular payment collections.

www.eazipay.co.uk 

The Challenge

Eazipay are responsible for inputting, processing and managing their customers’ regular Direct Debit payments and associated data within a strict framework of legal
compliance.

This created several issues:

  • Many labour intensive and repetitive daily tasks involve the manipulation and recording of customers direct debit transactions
  • The manual extraction of data from the BACS files was time consuming and introduced the possibility of ‘human error’
  • Whilst all of their staff are highly skilled and fully trained they wanted to do everything they could to eliminate the possibility of ‘human error’ and comply with legal requirements

The Solution

“Our most important member of staff is called DocGen. He never complains or argues, he just sits in the corner of the office and chugs away, giving us all the information we need to continue with our day. ” Luisa Grey, Managing Director.

After thoroughly researching the market in search of a company that could meet the challenges faced by Eazipay and efficiently automate ‘back-office’ functions, Document Genetics were selected.

Formate and infoRouter were the two key elements of the Document Management Solution as they proved cost effective, fast to implement and could be tailored to meet Eazipay’s exact requirements.

The Document Genetics solution is comprised of two key elements:

Firstly, Formate output management software now automates many laborious data extraction tasks. For example, as part of the invoicing process, Eazipay needed to manually extract information into a spreadsheet from hundreds of BACS transactions every day. With the new process, Formate takes a copy of the electronic BACS file, extracts the information needed, and then automatically kicks off the invoice process.

“Previous manual processes are now completely automated with Formate; increasing efficiency, reducing errors and significantly improving our business offering and service levels. Quite simply, we couldn’t do without it.” Luisa Grey, Managing Director


EaziPay OM

FORMATE CUSTOMER INVOICING PROCESS


Secondly, rather than being stored in paper files, signed copies of Direct Debit mandates are now scanned into infoRouter document management software; electronic copies are now automatically archived and indexed with data from the BACS file in Formate which allows for fast and efficient retrieval. Also, as Eazipay are legally obliged to hold copies of signed mandates, Formate creates reports highlighting when signed mandates are not archived.
InfoRouter-Eazipay

DIRECT DEBIT SCANNING PROCESS


The Benefits


The powerful combination of Formate and infoRouter solutions within Eazipay has delivered both cost savings and increased efficiency; the old manual process was complicated and labour intensive. Opportunities for mistakes due to human error are now less and the amount of valuable office space required for storage is dramatically reduced. Furthermore, the efficient storage and retrieval of mandates supports Eazipay in meeting their own exacting standards and legal requirements.

“We have saved many thousands of man hours and the Document Genetics system has paid for itself many times over!” Luisa Grey, Managing Director.

eazipay logo-highres

FINANCE


Click HERE to download the Eazipay Case Study in PDF version

If you would like to see how Formate and infoRouter can save you time and money, please get in touch with us on:

01604 671177
This email address is being protected from spambots. You need JavaScript enabled to view it.

About Document Genetics

At Document Genetics, we have helped countless businesses of all sizes to automate
their document processes – this cuts costs, improves customer service and delivers
many other benefits. We offer a wide range of software and services to address your need.

Contact Document Genetics on 01604 671177, Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
or visit www.document-genetics.co.uk

 

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