Support

Offering a fast and efficient servicesupport

Document Genetics was started by an IT manager in 1999, so we understand how important support is and we always try to view issues from a customer's perspective.  Our support team are committed to helping you and we really do go the extra mile when helping our customers.

We endeavour to provide comprehensive support to our customers to assist with the management of our solutions.    

Document Genetics have recently launched a
Technical Blog
where we will be providing tips, hints and other useful information on Formate, infoRouter and our other document management solutions.  If you would like to follow our Technical Blog please click here

Our support helpdesk is open Monday to Friday 9am till 5pm on 01604 671177 and can also be reached through This email address is being protected from spambots. You need JavaScript enabled to view it..  Please view our software support terms and conditions by clicking on this link.

Document Health-Check

Many of our initial projects start with a Document Health-Check which is a free of charge service in which we will assign a consultant to make contact with you and arrange to discuss the main operating procedures of your organisation.  During this process we help companies pinpoint areas where their document processes could be improved or streamlined. 

Please contact us on 01604 671177 and we will arrange a consultation.