Customer Communications Management (CCM)
Customer Communications Management (CCM) is defined as the strategy to improve the creation, delivery, storage and retrieval of outbound communications... These interactions can happen through a widespread range of media and output, including documents, email, SMS and web pages (Gartner).
Enterprise Output Management / ERP Output Management (EOM) solutions such as Formate eVo support these objectives by providing companies with software to improve outbound communications with their customers - partners.
Formate eVo allows companies to engage their customers with interesting documents containing relevant information and deliver them via the preferred delivery mechanism - post, email, sms, fax, XML, portal, MS SharePoint, Excel, Word, etc.
Although it is widely accepted that a well designed dynamic document is far more likely to communicate effectively and build empathy with customers, most Back Office / ERP systems aren't up to the job.
However, with Formate eVo EOM software, you have complete control over the design of your business documents and the final delivery mechanism(s).
Plus, as you will gain control of the final delivery method, why not consider the significant cost saving benefits of E-Billing? With more Royal Mail price increases announced for the end of this month, delivering business communications electronically makes even more sense than ever!
Document Genetics provide a range of ready-to-go and bespoke Business Process Automation solutions, so please give us a call on 01604 671177 and ask how we can help your business.
