Microsoft Updates locking Formate server

4th January 2013

[Formate] So far this year we have had 2 reports of formate servers being left in a locked state, and therefore unable to process, by microsoft updates failing on the host server. When formate server is running as an application, this will be manifested as an inability to start the formate server and a message that another copy is already running. When formate server is running as a service, within remote control the server will show the status of "processing jobs" set to no, and you will be unable to start processing jobs. If this occurs please contact the support desk to get an unlock code. This code can then be entered under Tools|Clear the server task lock. (pca)