We actively encourage feedback from our customers.  See what our clients have to say below:

Customer Video Testimonials

Intro video for infoForms mobile data capture software

Eazipay customer testimonial video

Medigold Health customer testimonial video

Customer Testimonials

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Dave, General Manager

“The whole infoRouter / custom developed implementation was seamless and we enjoyed the benefits of the solution immediately. l would highly recommend the first class services & support from Document Genetics”

The Document Genetics consultants are excellent actually –  Infact, I'd say they're definitely amongst our best suppliers / service providers!”



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Alan, IT & Data Security

"infoRouter is an excellent Document Management system; Being able to set custom metadata to a folder and/or file is a major benefit. Information is structured so that a search for a reference number takes you straight to the relevant folder and the searching is extremely quick with over 630k documents on our server. Plus, the customised portal pages allowed us to stop using MS SharePoint & publish intranet information within infoRouter.”


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Trevor, IT Director

"We implemented Formate eVo years ago to format and deliver documents from our iSeries system. Formate eVo has proved to be flexible, reliable and cost effective. It have been an absolute pleasure working with Document Genetics and especially their technical consultants.


I recommend the product, the company and the people."


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Gail, Financial Controller

“ParetoPost has been an incredible success. We’ve saved thousands of pounds in postage costs and improved our cash flow.


If we’re chasing a customer for payment, we know if they’ve viewed an invoice and when. It removes another excuse not to pay!”


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Jeremy, IT Manager

“Since implementing infoRouter into our business we have managed to greatly simplify and improve our document management process. Instead of having to search through archive boxes kept in storage off site, we can now retrieve documents in seconds.


infoRouter is easy to administer and use.”


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Vernon, IT Consultant

“We wanted to replace our manual process with a solution that could provide the same information, delivered to everyone via the intranet. Although many products could provide this, they cost over £120k but because infoRouter is web based, we could get the same service for a fraction of this cost.


We are thrilled with infoRouter, in my view it is unparalleled for the price."


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Luisa, MD

"Electronic storage of documents has become a must in our business. With the expertise of DG, infoRouter has earned it's place as GOD (our name for the PC containing all things DG) the vast amount of mandates were becoming unmanagable. This solution was quick, affordable and easy to use. DG certainly know their stuff...... easy to recommend - no hassle no complications."


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Mark, Head of Business Change

“We have made significant improvements in document presentation and accessibility, and continue to build more functionality safe in the knowledge that infoRouter’s rock solid reliability sits behind our custom developed customer quotation solution.


Document Genetics have been able to craft a very intuitive front end for our users to interact with.”


Pertemps Medical Testimonial for Formate eVo output management software

Jordan, Head of Sales Support

“After working with Document Genetics on a previous project we decided to look at our internal processes & how we could make these more streamlined. We used Formate eVo Output Management software to automate recruitment & engagement processes for Doctors and Medical Staff making it way more efficient.

The software saves us many hours every week, is easy to use and the technical support has been amazing.“



Sean, Head of IT

"We've found Formate Evo very easy to implement. Our project started during lockdown with everyone adjusting to working from home and lower resources due to staff on furlough. Our first trial customer was developed very quickly for us by the DG technical team and immediately gave us results with order processing efficiency. After that, we developed another 4 templates which were delivered very quickly. The training was fully adapted to remote working for the first time - but worked just as effectively.”


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Ross, IT Manager

“Formate eVo has enabled us to save costs beyond our expectations!


It has proved to be an intuitive and flexible solution - coupled with invaluable help from the DG team, we have yet to find a task that it cannot be adapted to. We can now consolidate and present data in a uniform way, on which business decisions can be reliably made. We cannot recommend it enough!”


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Mark, IT

"The new system allows documents to be scanned from our MFP's and sent directly to the right place in infoRouter.  Taking advantage of their experience using web B2B connectors, we have also integrated InfoRouter with our CRM system allowing remote-working agents to view stored documents on smartphone devices. Due to the professionalism & enthusiasm of the team, we were able to implement the project in record time and on budget. Well done Document Genetics!"


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Tony, Business Consultant

"Integrating the DG EDMS into our ShipTrak system has been a great success. Archiving historical documents and data, negating the need for large areas of storage space for paper, for us and our clients is a further advantage, plus we are ahead of the game in being able to meet any new compliance initiatives as they are introduced."


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Ivan, Head of IT

“We were spending over 2 hrs per day on paper based reports. Using Formate the majority of reports are now issued via email and we’ve removed 95% of the paper based reports.

We’ve paid for the system twice in the first year. We will move to e-billing once the existing invoices have been used, helping to save paper & postage costs.”


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Bill, Head of IT

"Through an innovative use of infoRouter and some bespoke web development we were able to launch a document portal service, where documents can be issued centrally and accessed securely.


It has saved us thousands in postage and administration costs. We couldn’t be happier...."


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Stuart, Accounts Payable Mgr

A Custom Development project at Cromwell Tools replaced the manual paper based invoice processing system and saved time & money by improving overall efficiency of the Accounts Payable process.


"Thanks for all the assistance and efforts... You've all been a great help and reacted so quickly to our requests, concerns and change requirements, it’s all gone very smoothly."


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Alex, Director

“Document Genetics is just the type of company I like to deal with as they align with our core company values. They provided a personal service, took the time to understand our unique requirements and delivered a bespoke solution on time that just worked as we expected it to. We received training and support to make sure everything went to plan and all my staff were confident in using the system. I can highly recommend any company to work with them."


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Paul, Business Consultant

"We needed a solution which could take our standard ERP output and reformat documents in a variety of ways. Whenever possible we now email invoices whereas we'd been posting over a 1000 invoices per week.

We're now saving over £2000 just on postage and 20 man hours per month."


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Luisa, Managing Director

"Formate enabled us to streamline our back-office processes beyond recognition. Everything was previously done manually, but is now completely automated, which has improved our efficiency, reduced chances of error and significantly enhanced our business offering.


The result is a system that is vital to our business - quite simply we couldn’t do without it."



Ian, IT Manager

"DG use cost effective, market leading products, which talk to each other in a seamless way. We’ve now got a solution which would have cost 3 times the amount.


It’s amazing how quickly we adopted to the system and within months were reliant on it.”



  • Document Genetics
  • Hall Farm,
  • Sywell Airport,
  • Sywell,
  • NN6 0BN.

Contact Info

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 01604 671177